An old customer satisfaction adage claims that one unhappy customer will tell 10 people about their bad experience. But in the age of search engines and social media, your customers can share their experience with the global community -- instantly. That is why maintaining a high level of customer satisfaction is crucial to protect your brand image and keep your business opportunities open. But while there isn’t a single, simple formula for keeping customers happy, there are tools that can help.
TimetoNote is a straightforward, fast and elegant customer relationship management (CRM) tool that helps your sales and customer service representatives collaborate and share information about customers with their peers. With TimetoNote, contact information, emails, notes, tasks, and project details can be securely accessed by multiple team members, improving internal collaboration and offering customers a complete, personalized relationship during the entire interaction.
All customer history is collected on one page, plus the application "remembers" events and tasks related to the customer, sending you alerts when action is required. TimetoNote also supports projects and group notes, collecting tasks and people together on one page. Go ahead and try this application for free at AppDirect, and ensure that customer satisfaction at the heart of your business strategy.